German Speaking Customer Advisor

A European banking institution headquartered in Frankfurt am Main, Germany, serving private, entrepreneurial and corporate customers.

German-speaking Customer Advisor — inbound phone, email and chat support.

• Management of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information
• Keep records of customer interactions and process customer accounts

• Native or near-native German (C2)
• Good English (B2)
• Customer orientation and commitment to excellent service
• Strong PC handling skills / computer literacy
• Previous customer support experience is a plus

English and German

Mon – Sun 09:00 – 23:00, rotating shifts

Hybrid role in Athens, Greece. 30% of staffed time in the office.

• Competitive salary + bonuses
• Competitive salary, 14 salaries per year
• Bonus: Welcome bonus: €100/month for 12 months. Project bonus: €50/month. Anniversary bonus: €500.

• Competitive salary + welcome and project bonuses
• Welcome bonus: €100/month for 12 months
• Project bonus: €50/month
• Anniversary bonus: €500
• Private health & life insurance from day one
• Free corporate gym
• Daily meal voucher
• Relocation support for candidates moving to Greece
• Private health & life insurance from day one, free corporate gym, daily meal voucher, relocation support.

Start date: 19 October 2026. Questions: james@river-search.com

Welcome bonus: 100 euros per month for 12 months + 50 euros Project bonus/month / Anniversary bonus 500 euros