Talent Acquisition Supervisor (BPO Recruitment)

A global customer experience and business services organisation is hiring a Talent Acquisition Supervisor to lead a high-output recruitment function in Athens. Hands-on leadership role for someone who thrives in a fast-paced environment, coaches junior recruiters to hit targets consistently, and builds strong relationships with external recruitment partners.

Talent Acquisition Supervisor leading a team of 9 junior recruiters hiring for contact centre careers (customer support, customer experience, technical support, sales support and similar office-based roles), while also owning agency performance and delivery.

• Team Leadership & Performance:
• Lead, coach and performance-manage a team of 9 junior recruiters in Athens
• Set daily/weekly hiring priorities, allocate roles and balance workload
• Drive sourcing volume, screening quality, interview scheduling, offer management and start-date delivery
• Run structured team rhythms (daily stand-ups, weekly performance reviews, pipeline deep-dives)
• Provide continuous feedback and training to improve recruiter capability, speed and candidate quality
• End-to-End Recruitment Delivery:
• Manage hiring across high-volume operational roles within a contact centre/BPO environment
• Own the recruitment lifecycle: intake calls, job brief alignment, sourcing strategy, screening, stakeholder coordination, offers and onboarding handover
• Agency & Stakeholder Management:
• Build and manage relationships with external recruitment agencies
• Set clear expectations on quality, speed, compliance and communication
• Track agency performance and take action when standards slip
• Partner with internal stakeholders on headcount needs and hiring urgency
• Process, Reporting & Continuous Improvement:
• Monitor pipeline health, time-to-fill, conversion rates, recruiter productivity
• Identify bottlenecks and implement practical improvements

• Must-haves:
• Proven experience leading recruitment delivery in a fast-paced, high-volume environment
• Demonstrated ability to manage and motivate a team of ~9 recruiters
• Strong organisational skills and the ability to prioritise under pressure
• Confident communicator with internal stakeholders and external partners
• Hands-on leader driving outcomes
• Strong advantages:
• Solid Talent Acquisition knowledge (process, metrics, stakeholder management, hiring strategy)
• BPO / contact centre recruitment experience
• Experience managing agency relationships

English (fluent)

Monday to Friday, 09:00–17:00. Office based.

• €22,000 – €24,000 base/year (€1,700 gross/month, negotiable)
• €22,000 – €24,000 base salary per year (approx. €1,700 gross/month), negotiable for the right profile

• Comprehensive relocation package (for candidates relocating to Athens)
• Private health insurance / healthcare cover
• Meal vouchers
• International team environment in Athens (300+ days of sunshine)
• Comprehensive relocation package for candidates relocating to Athens, private health insurance, meal vouchers, international working environment.

Start date: ASAP — the hiring process is urgent and will move quickly, but the right person is worth waiting for.