German Speaking Customer Advisor – The Ryzer Group

The The Ryzer Group is a European banking institution headquartered in Frankfurt am Main, Hesse, Germany. It offers services to private and entrepreneurial customers as well as corporate clients.

Customer Advisor

• "• Management of incoming calls
• • Identify and assess customers’ needs to achieve satisfaction
• • Build sustainable relationships of trust through open and interactive communication
• • Provide accurate, valid and complete information by using the right methods/tools
• • Meet personal/customer service team targets and case handling quotas
• • Keep records of customer interactions, process customer accounts and file documents
• • Follow communication procedures, guidelines and policies "

• "• Customer orientation and commitment to excellent service
• • Strong contact handling skills
• • Excellent communication skills, such as active listening and the ability to adapt/respond to different types of characters/personalities
• • Strong PC handling skills / computer literacy
• • fast understanding / comprehension
• • (Good MS Office skills) - TBD
• • Ability to multi-task, prioritize, and manage time effectively
• • Ability to work in a team
• • Proven customer support experience or experience as a client service representative is a plus"

English and German

• Monday to Friday from 08:00 - 23:00
• • & Saturday - Sunday from 09:00 - 23:00
• • shift assignment in rotation
• • National Holidays: TBD
• • Full Time at 8 hours per day, 5 days/week
• • Part-Time possible: TBD

• "• Hybrid / On-Site (fully remote not supported)
• • 30% of the staffed time to be spent in the office (all employees)
• • For Hybrid, Internet requirements: Speed test needed as per WH requirements. Download: 8 Mpbs, Upload: 4 Mpbs"

TBD

• Total of 16 days training (1+15) including 1d for SAI typically starting Friday with SAI, followed by 15 days product training
• • Monday to Friday from 09:00 - 17:00

• German 1300 EUR
• German - 1300 EUR
• Bonus: 50 EUR project bonus
• 100 EUR welcome bonus for the first 12 months
• Performance bonus - up to 10%

• • Private life & health insurance effective from day 1 of employment (including eyecare and dental care)
• Free use of the corporate gym
• Fixed working hours of your selection, for all mothers with children of up to 2 years of age
• Daily cash bonus at Mastercard, as defined below:
• Office & Hybrid, First year of employment (0-12 months): 3€ net per working day
• Office & Hybrid, after 12 months: 6€ net per working day

German - 500 EUR anniversary bonus

Welcome bonus: 100 euros per month for 12 months + 50 euros Project bonus/month / Anniversary bonus 500 euros