French Speaking Customer Advisor – The Ryzer Group

• The Ryzer Group
• Financial services company,is a French online payment institution for freelancers and SMEs

Customer Advisor

• Management of incoming calls and email
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

• Native / near native in languages required (French,German,Italian and Spanish)
• good command in English
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

English and French

• Italian : Monday-Sunday 8h-20h
• German : Monday-Friday 9h-20h Saturday & Sunday from 10h-18h
• Spanish: Monday-Friday 9h-20h Saturday & Sunday from 10h-18h
• FR: 6am - 10 pm Monday to Sunday

• Training in-house plus nesting and practice periods,
• WFH possible if the requirements are fulfilled, performance etc. (to be discussed)
• WFH is temporarily approved meaning that at any given time the client could ask us to return to the office and the expectations should be set accordingly.
• WFH is temporarily approved meaning that at any given time due to productivity or any other reason advisor can be asked to return to the office
• WFH requirement: Dedicated space for WFH office
• Internet requirements: Speedtest needed as per WH requirements

N/A

2 Weeks

• French: 1050 €
• Hybrid -
• French: 1050 €
• German: 1,300 €
• Italian: 1100 €
• Spanish: 1100 €
• Bonus: 10% monthly performance bonus

• Indefinite contract
• 14 Salaries/year
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance (Dental and Optical Care included)
• Mobility program
• A challenging working environment
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views

For German: 500€ anniversary bonus

Priority will be given to local applicants based in Athens / English level: B2 / Native French speakers Only. / Anniversary bonus 500 euros