German Speaking Customer Advisor – The Ryzer Group

A global company producing quality products at honest pricing.

Technical Support & Customer Advisor

• Management of incoming calls, chats, messages and emails
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

• Native / near native in languages required (German, Dutch, Serbian, Swedish)
• good command in English
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

English and German

• GERMAN
• Mon- Fri 9:00-21:00
• FT 8h/day (need to be flexible in production hours & days)
• DUTCH
• Mon- Fri 10:00-19:00
• BULGARIAN
• Mon - Fri 09:00 - 17:00
• SERBIAN
• Mon - Fri 08:00 - 17:00
• SWEDISH
• Mon - Fri: 08:00 - 17:00
• FT 8h/day (need to be flexible in production hours & days)

On - site / Hybrid

N/A

• 2 weeks (1 Week theory + 1 Week hands on product/tools)
• 9:00 - 17:00

• Hybrid German: 1300 €
• Hybrid - German: 1300 €
• Dutch: 1,350 €
• Bulgarian: 1100 €
• Serbian / Croatian 1050€
• Swedish : 1550€
• Bonus: 10% monthly performance bonus

• Native speakers only / No English required / Only local applications in Athens / 600€ welcome bonus paid in 2 installments.
• Indefinite contract
• 14 Salaries/year
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance (Dental and Optical Care included)
• Mobility program
• A challenging working environment
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views

• Clients name to remain confidential
• For German: 500€ anniversary bonus

Welcome bonus: 100 euros per month for 12 months/ Anniversary bonus 500 euros