German Speaking Customer Advisor – The Ryzer Group

• -Management-of-incoming-calls,-chats,-messages-and-emails
• -Identify-and-assess-customers’-needs-to-achieve-satisfaction
• -Build-sustainable-relationships-of-trust-through-open-and-interactive-communication
• -Provide-accurate,-valid-and-complete-information-by-using-the-right-methods/tools
• -Meet-personal/customer-service-team-targets-and-case-handling-quotas
• -Keep-records-of-customer-interactions,-process-customer-accounts-and-file-documents
• -Follow-communication-procedures,-guidelines-and-policies-

• -Native-/-near-native-in-languages-required-(German,-Dutch-and-Greek)
• -good-command-in-English
• -Strong-phone-contact-handling-skills-and-active-listening
• -Customer-orientation-and-ability-to-adapt/respond-to-different-types-of-characters
• -Excellent-communication-skills
• -Ability-to-multi-task,-prioritize,-and-manage-time-effectively-

English and German

• France: Mon to Fri, 09:00 to 17:30 CET (one single shift incl. 30min unpaid break)
• Netherlands: Mon to Fri, 08:30 – 17:30 CET (shift rotation)
• Spain: Mon to Fri, 08:30 – 17:30 CET (shift rotation)
• Portugal:Mon to Fri, 08:30 – 17:30 CET (shift rotation)

• Work from Office, only
• Training conducted in-house and in presence, only

N/A

• Depends on the Role
• [March 2023] Wave 1: 5 weeks of on-site training for blended profiles of "Sales & Consulting" and "Order Support"
• [April 2023] Wave 2: 5 weeks of on-site training for blended profiles of "Sales & Consulting" and "Order Support"
• [TBD] Wave 3: TBD

• To be discussed
• French: 1050 €
• Dutch: 1,450 €
• Portuguese : 1000 €
• Czeck-Slovak: 1100 €
• Italian: 1100 €
• Spanish: 1100 €
• Bonus: 15% monthly performance bonus
• Project bonus: 50€ monthly

• Monthly Performance Bonus up to 15%
• • Private life & health insurance effective from day 1 of employment (including eyecare and dental care)
• Free use of the corporate gym
• Fixed working hours of your selection, for all mothers with children of up to 2 years of age
• Daily cash bonus at Mastercard, as defined below:
• Office & Hybrid, First year of employment (0-12 months): 3€ net per working day
• Office & Hybr4id, after 12 months: 6€ net per working day
• Signing bonus: 50€ net per month in meal voucher card, for the first year of employment

ANNIVERSARY BONUS - All Languages - 500€ gross

Project bonus: 50 euros gross per month // Up to 15% monthly performance bonus / Anniversary bonus 500 euros