Italian Customer Service and Sales - Office based

• Job Title:
• Italian Customer Service and Sales
• Job Description
• We are recruiting Customer Service Representatives for our clients, some of the top players on the global market in industries such as tech, finance, media, healthcare, travel, and more. Join our team of #GameChangers in Athens and bring out your communications skills
• Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at our client Greece and use your communications skills in Italian. We are bringing Customer Advisors on board for our clients.
• You will learn fascinating insights into the hospitality industry while building a long-term career and developing your skills. No two days will be the same as you'll provide valuable and memorable experiences to a wide range of customers.

• Manage inbound calls, emails, or live chats
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

• Proven customer support experience or experience as a client service representative
• Fluent in Italian
• Good level of English
• Strong focus on customer needs and understanding of how customers can behave
• Strong communication, problem-solving and active listening skills
• Strong written skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Sense of ownership and pride in your performance and its impact on the company's success

English (C1 or above)

• Competitive salary (details on application)
• Indefinite contract

• Relocation support where applicable
• Paid training
• Private health insurance
• International working environment
• Opportunities for international Career through our client International Mobility program
• A challenging working environment
• Employee events
• Private health insurance + Dental Care
• Daily meal voucher in Up Hellas card per working day
• Up to 10% monthly performance bonus
• Free gym and other well-being activities
• Free rooftop cinema with Acropolis views
• Enjoy with your co-workers your lunch break at our new Restaurant

Client's name remains confidential — this role is represented by The Ryzer Group. Start date: 4 August 2025. Questions: james@river-search.com