Banking Customer Care Specialist with German

Banking Customer Care Specialist with German based in Szczecin, Poland.

As a Banking Customer Care Specialist, you will be the first point of contact (Level 1) for customers using banking and financial services. Your role is to provide professional support, resolve inquiries efficiently, and create a positive customer experience. This position offers a clear career path in the banking sector, supported by structured training and certification opportunities.

• Act as the first-line contact for customers via inbound communication channels
• Handle inquiries related to banking products and services
• Resolve routine issues efficiently while ensuring compliance with procedures
• Provide accurate information and guide customers through solutions
• Build trust and long-term customer relationships through excellent service
• Collaborate with internal teams to ensure high service quality
• Maintain a customer-first mindset in every interaction
• Career Development & Progression
• Start your journey as a Level 1 Banking Specialist
• Gain access to our client University within 6 months, offering professional certifications
• Opportunity to advance to Level 2 roles with higher salary and more complex responsibilities
• Long-term career paths toward senior, expert, or specialist positions in banking and finance

• German language proficiency at C1 level
• English proficiency at B1—B2 level
• Strong communication and problem-solving skills
• Customer-oriented approach and attention to detail
• Ability to work effectively in a team environment
• Motivation to learn and grow within the financial sector

English and German

• Location: Szczecin, Poland
• Start date: 05 January 2026
• Why Join Us?
• This role is ideal for candidates who want stability, professional development, and a long-term career in banking, not just another customer service position. You'll receive expert training, ongoing support, and real opportunities to grow into more senior roles.

• Clear career progression supported by our client University
• Private healthcare (LuxMed)

• €7,900 gross/month
• Full-time employment under a Labour Contract (UoP)

• Relocation support where applicable
• Paid training
• Private health insurance
• International working environment
• Supportive, international work environment
• Work Details
• Working hours: Full-time, rotational shifts (Mon—Sun, 09:00—18:00 CET)

Client's name remains confidential — this role is represented by The Ryzer Group. Start date: 3 November 2025. Questions: james@river-search.com