Leading and Experience Leader

Learning & Experience Leader (Trainer) — Manchester, UK

• As a Learning & Experience Leader, you will create, deliver and maintain high-quality training programmes across operational teams. You will design content, lead facilitation sessions, support learner development and ensure training aligns with evolving business needs.
• Successful candidates will be required to travel to the United States for induction training.

• Create and maintain a positive and engaging learning environment
• Develop and deliver training programmes, curriculum and assessments

• Fluent English (written and spoken)
• 1—2 years' experience in training, teaching or learning & development
• Experience in fast-paced environments such as BPO or digital operations (preferred)
• Strong facilitation, presentation and communication skills
• Proficiency with our client Office and our client Workspace
• Creative, energetic, enthusiastic approach to learner engagement
• Strong problem-solving, coaching and conflict-management abilities

English (C1 or above)

Ability to influence and motivate diverse learner groups

• About the Employer
• You will join a global digital services and customer experience organisation that supports some of the world's fastest-growing technology companies. This employer operates across multiple continents and serves brands in social media, mobility services, streaming, gaming, FinTech, e-commerce and more. With a strong "People First" culture, they focus on innovation, capability-building and continuous employee development.
• About the End Project
• This role supports a leading autonomous mobility and next-generation transportation technology programme. You will contribute to delivering world-class capability development for teams that support advanced AI, mapping and safety operations.

• Update learning materials to reflect evolving technologies and processes
• Act as subject-matter expert and maintain training documentation
• Support trainees through progress monitoring and coaching
• Ensure training complies with internal and statutory requirements
• Contribute to e-learning development and digital training solutions
• Research new learning methodologies and propose improvements
• Promote professionalism, integrity and strong learning culture

• €42,000 gross/year
• £38,000 — £42,000 per year, depending on experience
• Apply Now
• John McAteer
• james@river-search.com
• WhatsApp: +44 7534 105416

• Relocation support where applicable
• Paid training
• Private health insurance
• International working environment
• Private Medical Insurance (PMI)
• Dental Insurance
• Life Insurance
• Income Protection
• Pension Scheme (Aviva)

Client's name remains confidential — this role is represented by The Ryzer Group. Start date: 1 February 2026. Questions: james@river-search.com