German speaking Customer service

• Customer Service Advisor — German-speaking
• Location: Athens, Greece
• Employer: A global leader in customer experience and digital solutions
• End Client: One of the world's most popular food delivery and mobility platforms connecting millions of users, restaurants, and couriers across the globe
• About the Role
• Join an award-winning international employer known for its people-first culture, modern offices, and world-class training.
• You'll support a well-known food delivery platform, assisting customers and couriers with order tracking, delivery issues, refunds, and complaints.
• This is a fantastic opportunity to combine career growth with Mediterranean living in one of Europe's most vibrant capitals.
• What You'll Do
• Handle inbound calls, chats, and emails from customers and delivery partners
• Support with order-related issues, refunds, and payment queries
• Investigate and resolve customer concerns efficiently and empathetically
• Maintain accurate records of every case handled
• Contribute to overall customer satisfaction and team success

• Fluent German (C2 level) and good English (B2 level)
• Excellent communication and problem-solving skills
• Positive attitude and ability to multitask under pressure
• Flexibility to work rotating shifts between 09:00 and 01:00
• Customer service experience is welcome but not essential — full training provided

English and German

• Private health insurance and meal vouchers
• Friendly, multicultural team atmosphere in a central Athens office
• POSSIBILITY OF HYBRID OR REMOTE AFTER 3 MONTHS
• Why Athens?

• €1,350 gross/month
• €1300 gross per month (14 payments per year)
• Comprehensive relocation package — including flight and initial accommodation

• Relocation support where applicable
• Paid training
• Private health insurance
• International working environment

Client's name remains confidential — this role is represented by The Ryzer Group. Start date: 27 May 2026. Questions: james@river-search.com