Sub Saharan African Speaking Quality Expert Reviewer – Content Moderation

• Sub Saharan African Speaking Quality Expert Reviewer — Content Moderation
• Location: Dublin City Centre (Onsite)
• Salary: €37,333 per annum
• Contract: Full-Time, Permanent
• About the Employer
• Join a globally established digital business services organisation supporting major international brands across customer experience and online safety operations. Recognised for structured onboarding, strong operational standards, and long-term career development opportunities, the company offers a professional environment focused on quality, consistency, and continuous improvement.
• Based in Dublin City Centre, the onsite operation brings together international teams in a modern and collaborative workplace, ideal for individuals who thrive in fast-paced environments with clear progression pathways, coaching, and ongoing support.
• The Role
• If you are an experienced content moderator with strong policy knowledge and you are already based in Dublin or open to relocating, this is an excellent opportunity to take the next step in your moderation career.
• As a Quality Expert Reviewer, you will assess complex and high-risk moderation decisions, identify quality trends, and help maintain high operational standards across moderation teams. This role goes beyond basic review work and requires strong analytical thinking, sound judgement, and consistent policy application.
• Key Responsibilities
• Conduct detailed quality reviews across multiple moderation workflows
• Audit sensitive and high-risk moderation cases involving:
• Hate speech
• Violent threats
• Self-harm
• Sexual content
• Fraud and impersonation
• Exploitation
• Dangerous organisations
• Review escalated cases and assess whether moderation policies have been applied accurately and consistently
• Deliver structured and actionable feedback to moderators to improve quality and policy alignment
• Identify recurring error trends, policy gaps, and training opportunities
• Participate in calibration sessions to ensure consistent decision-making across teams
• Apply cultural and regional understanding relevant to your language market when reviewing nuanced cases
• Work closely with operations and policy teams to maintain high quality standards
• Meet daily productivity and quality targets in a fast-paced environment

• Previous content moderation experience is mandatory
• Fluent in one of the following languages: Swahili, Zulu, Hausa, Amharic, Oromo, Somali, Afrikaans, Tigrinya, or Luganda, plus strong English communication skills (minimum C1 level)
• Strong policy interpretation and decision-making abilities
• High attention to detail with an analytical mindset
• Emotional resilience and professionalism when reviewing sensitive content
• Ability to provide clear, constructive, and professional feedback
• Role Details
• 40 hours per week
• Shift-based schedule Monday to Sunday
• Working hours between 08:00 and 19:00
• 4 weeks onsite training provided
• No annual leave permitted during the first 8 weeks
• Fully office-based role in Dublin City Centre
• Background checks required as part of the hiring process
• Various start dates across 2026
• What's in It for You
• Private healthcare
• 20 days annual leave + 10 public holidays
• 4% pension contribution
• Performance bonus (non-contractual and role dependent)

English and Afrikaans

€3,112 gross/month

• Relocation support where applicable
• Paid training
• Private health insurance
• International working environment
• Candidates relocating from within the EU may be eligible for a relocation support package, which may include:
• Flight ticket to Ireland
• Accommodation support for 2 months
• €1,500 welcome bonus upon joining
• This package is designed to support a smooth transition and help new employees settle comfortably into life in Dublin.

Client's name remains confidential — this role is represented by The Ryzer Group. Start date: 2 July 2026. Questions: james@river-search.com