Polish speaking Customer Service Advisors

• Customer Service Advisor (Polish) — Thessaloniki, Greece
• The Company
• Join a global customer experience specialist that partners with some of the world's most recognisable digital brands. Expect strong training, clear progression, and a supportive, people-first culture.
• The Brand You'll Support
• You'll represent a leading music streaming platform used by millions worldwide—helping customers get the best experience from their subscription and app.
• Start Date
• 13th July 2026
• Location
• Thessaloniki, Greece (office-based, shift work)

As a Customer Service Advisor, you'll be the first point of contact for users, delivering a premium support experience.

• Supporting customers via live channels (phone/email/chat depending on business needs)
• Helping with account access, subscription queries, billing questions, and basic troubleshooting
• Explaining app features clearly and confidently
• Escalating complex issues correctly and keeping customers updated
• Logging cases accurately and working to quality/KPI standards

• Polish: fluent (C1/C2)
• English: B2 minimum
• Customer-first mindset and strong communication skills
• Comfortable in a fast-paced, KPI-driven environment
• Flexibility to work rotating shifts across Mon—Sun, 09:00—22:00
• Reliable, organised, and process-driven
• Apply (CTA)
• Message Dennis Wilkins to apply and secure your place for the 13th July start date.
• Dennis Wilkins
• WhatsApp: +44 7540 775044
• Email: james@river-search.com

English and Polish

• Monday to Sunday
• 09:00 — 22:00
• Rotational shift schedule
• Eligibility (Mandatory)
• To qualify, candidates currently in Greece must already have BOTH:
• AFM (tax number)
• AMKA (social security number)
• Applications without these in place cannot be progressed.
• International relocators do not need this in place as this will be applied for on arrival in Greece

• €1,300 gross/month
• €1,300 gross/month
• 14 salary payments per year
• Relocation support available for:

• Relocation support where applicable
• Paid training
• Private health insurance
• International working environment
• International relocation to Greece (1 way flight/ 2 weeks accommodation/350E house deposit reimbursement)

Client's name remains confidential — this role is represented by The Ryzer Group. Start date: 13 July 2026. Questions: james@river-search.com