Customer Service Representative (Slovak) — Sofia, Bulgaria

• Customer Service Representative (Slovak) — Sofia, Bulgaria
• Start date: ASAP
• Salary: €1,840.65 gross/month + monthly performance bonus
• Location: Sofia (office-based)
• Shifts: Monday—Sunday, between 08:00—22:00
• Apply: Send your CV + best contact number (WhatsApp) and we'll message you with the next steps.
• The Company (Your New Employer)
• You'll be joining a global customer experience leader with a huge footprint across Europe and beyond. They're known for modern offices, structured onboarding, clear career paths, and genuinely supportive team culture. In Sofia, you'll work in a vibrant, international environment where training is strong, performance is rewarded, and progression is real.
• The Brand You'll Support (Confidential)
• You'll represent a world-leading international consumer brand in a fast-moving, premium sector. It's a household name with a strong global presence and high standards for customer care — so you'll be trusted to deliver accurate, professional support and create a great experience in every interaction.
• (Brand name will be shared later in the process.)
• What You'll Do
• Support customers via phone, email, and chat — turning questions into clear solutions
• Become a product and process expert so you can confidently guide customers every time
• Investigate and resolve issues quickly by gathering the right information and acting fast
• Deliver warm, human conversations that leave customers feeling looked after
• Work closely with a fun, supportive team where wins are shared and ideas are welcome
• What You'll Bring
• Near-native Slovak (C1/C2) + strong English (written & spoken)
• Customer service experience is a plus (but not always essential if you've got the right attitude)
• Comfortable using MS Office and ideally a CRM system
• Detail-focused, organised, and able to juggle tasks independently or as part of a team
• What You'll Get
• Full-time contract with stable shifts between 08:00—22:00, Monday—Sunday
• €1,840.65 gross/month + monthly performance-based bonus
• Paid training and onboarding (fully covered)
• Ongoing learning via an internal university + upskilling programmes
• Career development and progression support
• Health & wellbeing initiatives
• Relocation support (accommodation + travel expenses, if needed)
• Strong benefits package including Health & Life Insurance, Multisport card, transport allowance, extra paid leave for education, corporate discounts, company events, and more
• Convenient office location near metro and bus links
• Apply Now
• If you're ready to build a career in Sofia while using your Slovak every day, apply now with:
• Your CV
• Your current location
• Your earliest start date
• Your WhatsApp number for quick scheduling
• Contact james@river-search.com or Whatsapp +34686185785

• Slovak: C1 / C2 or native level
• English: B2 or above
• Eligible to work in Bulgaria

English and Slovak

€1,841 gross/month

• Relocation support where applicable
• Paid training
• Private health insurance
• International working environment

Client's name remains confidential — this role is represented by The Ryzer Group. Start date: 13 July 2026. Questions: james@river-search.com