German speaking Customer Service Specialist (Social Media Support)

• Customer Service Specialist with German (Social Media Support).
• Signing Bonus: €3000 (gross), with €500 being awarded after the training is complete. The remainder will be divided in 12 installments, with €400 on the 1st month, €300 on the 2H, and €200/month on the subsequent 9 months.
• Overview
• A global customer experience leader is hiring a Customer Service Specialist with German to support a Dutch multinational consumer technology brand (best known for its household and personal care electronics) across social media platforms.
• This is an on-site role in Sofia, with a hybrid model available after 6 months. Candidates already based in Sofia are preferred.
• Important contractual requirement: all applicants must already have a Bulgarian Tax Identification Number (NRA).
• Key details
• Location: Sofia (on-site) ’ hybrid after 6 months
• Start date: 3rd August
• Salary: €1,750 gross/month
• Performance bonus: up to 10%
• Hours: 40 hours/week
• Working days/coverage: Monday—Friday 09:00—22:00 and Saturday 09:00—19:00 (shift-based within these hours)
• What you'll be doing
• You'll be supporting customers via social channels—handling pre-sales questions, post-sales support, and troubleshooting for consumer electronics products.
• Responsibilities include:
• Responding to customer enquiries within agreed timescales, efficiently and accurately
• Building and maintaining strong product knowledge and troubleshooting capability
• Recognising when an issue should be escalated or transferred to another team/senior colleague
• Handling customer correspondence as required, in line with process and brand tone
• Logging interactions accurately and consistently, following internal procedures
• Maintaining and updating administration and case records with high attention to detail
• Using product manuals and internal resources to advise customers on the best options/solutions
• Communicating clearly and professionally (written and verbal), including in sensitive situations
• Navigating multiple systems to research and resolve cases efficiently
• Managing workload to meet quality, productivity, and compliance KPIs
• Adapting quickly to policy updates and new campaign launches
• Demonstrating accountability, integrity, and strong business ethics

• German: minimum C1 level
• Previous experience in customer service / consumer care / contact centre environments
• Experience handling complaints, escalations, or sensitive cases (advantage)
• Good command of MS Office (Excel, Outlook)
• Strong organisational skills and attention to detail
• Typing speed: minimum 20 wpm
• Excellent communication skills and the ability to remain calm under pressure
• Ability to work independently and meet deadlines

English and German

€1,750 gross/month

• Relocation support where applicable
• Paid training
• Private health insurance
• International working environment
• Work from an office in Sofia (hybrid after 6 months)
• Competitive remuneration scheme
• Social package including:
• Additional healthcare insurance
• Gift vouchers
• Sport card discounts
• Company initiatives: charity activities, team buildings, sports events, internal competitions
• Long-term career opportunities with structured development
• Internal training and development aligned with global standards
• How to apply
• Apply with your CV in English and confirm:
• Your German level
• Your availability for a 3rd of August start

Client's name remains confidential — this role is represented by The Ryzer Group. Start date: 3 August 2026. Questions: james@river-search.com