Italian Speaking Customer support

• Customer Support Advisor with Italian
• Location: Athens Languages: Italian (C1), English (B2) Start Date: 3rd August 2026 Contract: Permanent (Indefinite)

• Join our customer support team in Athens and provide exceptional technical support to customers using medical devices. You'll be at the heart of our operation, helping users troubleshoot issues, understand product specifications, and resolve concerns with professionalism and care.
• In this role, you'll deliver comprehensive customer support across voice, chat, and email channels. You'll combine technical knowledge with excellent communication skills to ensure customers receive accurate information and swift resolutions while following strict compliance procedures.
• You Will
• Provide technical support for customers using medical devices, covering product operation, troubleshooting, specifications, warranty, and parts/accessories
• Deliver customer support and accurate documentation while following compliance and support procedures
• Handle customer inquiries across voice, chat, and email channels
• Troubleshoot technical issues and guide customers to solutions
• Manage complaints professionally and work towards resolution
• Maintain detailed records and documentation of all customer interactions
• You Have
• Fluency in Italian (C1) and English (B2)
• High school diploma or equivalent
• Customer service experience (preferred but not required)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, customer-focused environment
• You Will Get

• Italian language: C1 level (fluent)
• English language: B2 level (upper intermediate)
• High school diploma or equivalent
• Customer service experience preferred
• Relevant skills: customer service, technical support, complaint handling, troubleshooting, communication, problem-solving
• Ready to Join Our Team?
• Apply now and become part of a supportive, professional team dedicated to delivering exceptional customer care. Your technical expertise and language skills will make a real difference in our customers' lives.

English and Italian

• €1,150 gross/month
• Permanent contract — indefinite employment with stability
• Language bonus: €100 gross per month
• Welcome bonus: €500 paid after 3 months of employment
• Performance bonus: up to 10% of gross salary after 3 months, based on KPI
• Retention bonus: €250 (one-time award) after 6 months
• Meal allowance: €5 per working day via UpHellas Card
• Health & Wellbeing:
• Health insurance through Generali from your hire date
• Access to learning platform for professional development

• Relocation support where applicable
• Paid training
• Private health insurance
• International working environment
• 1.67 business days of annual leave per month (first year)
• Easter and Summer bonuses, equal to half your monthly salary each
• Christmas bonus, equal to a full monthly salary
• Greek public holidays observed; additional compensation if working on public holidays per Greek law
• Flight covered
• Airport pick-up arranged
• 4 weeks' Airbnb accommodation
• Bus and train transportation covered
• Assistance to issue hiring documents
• Working Arrangements
• Schedule: 40 hours per week Shift Type: Rotational shifts Operating Hours: Monday-Friday 8:30 AM—12:00 AM | Saturday, Sunday, and Bank Holidays 24/7 Training Period: 6 weeks (Monday-Friday, 9:00 AM—6:00 PM) Probation Period: 6 months Work Model: On-site in Athens

Client's name remains confidential — this role is represented by The Ryzer Group. Start date: 3 August 2026. Questions: james@river-search.com