Italian speaking 1st Line technical Support

• Italian Speaker (B2 English) | Customer Care + Technical Support (Medical Devices)
• We're hiring Italian-speaking Customer Care & Technical Support Advisors to join a global leader in insulin delivery and diabetes technology in Porto, Portugal.
• This is a meaningful role supporting patients who rely on life-changing medical devices every day. If you're calm under pressure, naturally empathetic, and enjoy solving technical problems while delivering outstanding customer care, this could be a great move.
• Salary & bonus
• €1,000 gross/month
• 14 salaries per year
• Monthly bonus: €150

You'll provide customer care and technical assistance for diabetes medical devices and accessories, supporting patients across European markets. You'll handle a mix of technical troubleshooting, order management, and patient guidance across multiple channels.

• Provide customer care and technical support for medical devices, ensuring accurate information and a high standard of patient support
• Troubleshoot issues with diabetes devices and accessories and guide patients through solutions
• Support patients via phone, email, chat, and SMS
• Manage order intake, renewals, and required documentation in line with internal guidelines
• Use active listening and empathy, especially in sensitive situations
• Follow defined procedures/scripts to meet regulatory, safety, and quality standards
• Support more than one market when required

• Italian (fluent spoken + written)
• English: B2 minimum
• Comfortable working in a 24/7 environment with rotating shifts
• Strong communication skills and a genuine customer-first mindset
• Able to retain and manage large amounts of information accurately
• Strong problem-solving, prioritisation, and attention to detail
• Calm, professional approach in disputes/emergencies; strong stress management
• Nice to have: healthcare background, technical support experience, or knowledge of diabetes/medical devices

English and Italian

• Monday to Sunday — 24/7 (rotating shifts)
• 2 rotating days off
• Night shift (22:00—07:00): covered occasionally (small team), but you must be comfortable with a full 24/7 rotation.
• Start date
• ASAP

€1,000 gross/month

• Relocation support where applicable
• Paid training
• Private health insurance
• International working environment
• Room in a shared apartment for up to 12 months
• Rent: €280/month (utilities included) — deducted directly from payslip
• Health insurance note
• Health insurance is available from day 1, but you must already have NIF and NISS to enrol (mandatory). If you don't have them yet, you'll need to arrange these first.
• Confidentiality
• Client name is confidential and will not be shared externally.
• Apply now (CTA)
• Send your CV to: james@river-search.com
• Subject line suggestion: Italian Customer Care & Tech Support — Porto (ASAP)

Client's name remains confidential — this role is represented by The Ryzer Group. Start date: 20 August 2026. Questions: james@river-search.com