Dutch-speaking (1st Line Tech Support) — Lisbon, Portugal (Office-based)

• Dutch-speaking Customer Service (1st Line Tech Support) — Lisbon, Portugal (Office-based)
• Want a role that keeps you sharp — tech, customers, and a brand everyone knows? We're hiring Dutch-speaking Customer Support Specialists to provide 1st line tech support for a major search engine (project confidential).
• You'll support customers across multiple channels, solve technical and product-related issues, and keep every interaction clear, professional, and on-brand.
• Salary & bonus
• €1,100 gross per month (14 payments)
• €155 monthly bonus

As a Customer Support Specialist, you'll handle enquiries related to product features, technical issues, and general questions. You'll deliver high-quality customer service and resolve requests across e-commerce, software, hardware, and wireless connectivity topics — while documenting everything accurately.

• Respond to customer requests via phone, email, chat, social media, and messaging channels
• Provide pre-sales support, general enquiries, and technical troubleshooting
• Maintain a consistent brand voice in both private and public interactions
• Escalate complex issues to higher support tiers when required
• Collaborate with technicians to resolve help tickets
• Manage your own ticket queue and follow team direction/priorities
• Work flexible hours, including evenings, weekends, and holidays
• Review and provide feedback on help content/knowledge base articles
• Support additional tasks as assigned

• C2 Dutch
• B2 English
• Strong communication skills and a genuine passion for helping people
• Comfortable troubleshooting and working with tech products
• Confident in a fast-changing environment; open to feedback and continuous improvement
• Previous customer support / tech support experience is a strong advantage
• Work setup

English and Dutch

• Monday to Friday — 08:00 to 20:00 (rotational)
• Saturday & Sunday — 08:00 to 17:00
• Days off: 2 rotational days

€1,100 gross/month

• Relocation support where applicable
• Paid training
• Private health insurance
• International working environment
• Free healthcare from day 1
• Relocating from outside Portugal?
• Room in a shared apartment for up to 12 months
• €280/month rent including all utilities
• Discounted directly from your payslip
• Already in Portugal?
• Relocation support is not provided, unless you are currently in competitor-provided accommodation
• Apply now
• Send your CV to james@river-search.com
• or WhatsApp James at River Search: +34 686 18 57 85

Client's name remains confidential — this role is represented by The Ryzer Group. Start date: 13 August 2026. Questions: james@river-search.com