Dutch-speaking Customer Service Advisor (Airline – Legal Support / Backoffice) — Lisbon, Portugal

• Dutch-speaking Customer Service Advisor (Airline — Legal Support / Backoffice) — Lisbon, Portugal (Office-based)
• Looking for something more professional and structured — without the pressure of customer-facing calls? We're hiring Dutch-speaking Customer Service Advisors for a legal support / backoffice role within an airline environment (project confidential).
• This is a behind-the-scenes position where you'll work with lawyers, legal officers, and National Enforcement Bodies (NEB) to manage passenger-rights related cases before they escalate to court.

• You will not deal with passengers/clients. Instead, you'll manage case communication and documentation with:
• Lawyers
• Legal officers
• NEB (National Enforcement Bodies)
• NEBs verify whether transport operators are treating passengers in line with their rights. When passengers believe their rights under the regulation have not been respected, they contact the NEB in the country where the incident took place. Your job is to manage these cases with the relevant agencies and stakeholders before they move to court.

• Handle backoffice case management related to passenger rights and regulatory enquiries
• Communicate professionally with legal stakeholders and enforcement bodies
• Gather, review, and organise documentation and case details
• Track deadlines, updates, and outcomes with high attention to detail
• Maintain accurate records and ensure data quality in internal systems
• Escalate internally when needed and follow defined procedures

• C2 Dutch
• B2 English
• Strong written communication and professional tone
• Detail-oriented, organised, and comfortable handling sensitive information
• Confident working with processes, deadlines, and documentation
• Previous backoffice / admin / legal support experience is a plus
• Work setup

English and Dutch

• Monday to Friday (including bank holidays)
• 08:00 — 17:00 (Portuguese time)
• Days off: Saturday & Sunday

• €1,100 gross/month
• €1,100 gross per month (14 payments)
• €250 bonus per month

• Relocation support where applicable
• Paid training
• Private health insurance
• International working environment
• Free healthcare from day 1
• Relocating from outside Portugal?
• Room in a shared apartment for up to 12 months
• €280/month rent including all utilities
• Discounted directly from your payslip
• Already in Portugal?
• Relocation support is not provided, unless you are currently in competitor-provided accommodation
• Apply now
• Send your CV to james@river-search.com
• or WhatsApp James at River Search: +34 686 18 57 85

Client's name remains confidential — this role is represented by The Ryzer Group. Start date: 3 September 2026. Questions: james@river-search.com