German speaking Customer Service Advisor

• German Customer Support Advisor (Remote — Bulgaria) | €1,280 gross + bonuses
• Want a stable remote role where you can use your German every day, solve real customer problems, and earn uncapped sales bonus on top? This one's for you.
• We're hiring German-speaking Customer Support Advisors to support a major European mobile services brand. You'll handle a mix of technical questions, billing queries, and product complaints, while keeping service quality high and spotting opportunities to cross-sell where it genuinely helps the customer.
• What you'll do
• Deliver professional customer support via inbound channels (technical + billing + general enquiries)
• Log every interaction accurately and manage complaints end-to-end, collecting the right details and ensuring a timely resolution
• Escalate any consumer safety / regulatory concerns through the correct internal channels
• Follow strict quality standards, GDPR, consumer safety rules, and internal processes
• Stay up to date with product knowledge and represent the brand confidently as a customer-first ambassador
• Include sales and cross-sell options in each interaction (where relevant) and contribute to performance targets
• Share recurring customer feedback and insights to support continuous improvement

• German C1 (spoken and written)
• English B2
• Customer service mindset: calm under pressure, clear communicator, solution-focused
• Comfortable handling technical and billing conversations
• Strong attention to detail (documentation + compliance)

English and German

Fully remote (Bulgaria-based role)

• €1,280 gross/month
• €1,280/month gross (paid monthly)
• Performance bonus: up to 10% of gross salary after 3 months (KPI-based)
• Sales bonus: uncapped, average €200/month
• Bonuses paid with your salary at month-end

• Relocation support where applicable
• Paid training
• Private health insurance
• International working environment
• Meal allowance: €80—€100/month (depending on days worked)
• Private health insurance (Generali)
• Multisport and/or Coolfit card
• Learning platform for ongoing development
• Apply now
• If you're German C1 + English B2 and want a remote role with solid fixed pay + real bonus potential, send me:
• Your CV (or our client profile)
• Your current location in Bulgaria
• Your earliest start date

Client's name remains confidential — this role is represented by The Ryzer Group. Start date: 14 September 2026. Questions: james@river-search.com